faq

Frequently Asked Questions

Most frequent questions and answers

Swapping SIM Cards would not change or delete the images, apps, emails, or settings on your cellphone. These are all saved in your cellphone and never on the SIM Card

Your Israeli cellular number is allocated when your SIM Card is activated on the date you choose in your order. As soon as your SIM Card connects to the network upon arrival in Israel, verify your cellphone settings to find your ISRAEL cellular number. If you want to know your ISRAEL cellular number previous to departure, please schedule your activation date 1 day before your trip.

will send you via email the new phone number once we activate it

WHAT'S THE DELIVERY TIME FOR THE SIM CARD?

Your SIM Card for Israel comes pre-activated and prepared for instant use from the date you specify in your order. No additional activation steps are required when you land in ISRAEL. The SIM Card will begin working instantly upon landing in ISRAEL.

You need to insert the sim card that we sent you into your phone and restart your phone

HOW DO I ORDER TWO OR MORE SIM CARDS?

If you wish to order extra SIM Cards, add one to your buying cart, then buy and add the second and many other SIM cards to your cart. Then checkout. You’ll only be charged one delivery cost.

WHAT IS A SIM CARD (SIM CHIP)?

The SIM (Subscriber Identity Module) card, about the size of a postage stamp, has a small chip containing all your account information for the cell phone company

WHAT IS A PREPAID SIM CARD?

A prepaid SIM card is a “pay as you go” account. There are no contracts or minimum monthly usage. You can add as much credit to your account

ARE ANY IDENTIFICATION PAPERS OR PASSPORTS REQUIRED WHEN ACTIVATING A SIM CARD

No, they are not needed.

CAN YOU SHIP MY SIM CARD TO MY HOTEL/ADDRESS IN ISRAEL, SO IT WILL BE WAITING FOR ME WHEN I ARRIVE

 

Yes, we can. Please provide us with the hotel’s address in Israel under the shipping section during the checkout process

For any other questions you have, feel free to contact us.